Responsible Gaming
at pb99
Gaming should always be entertaining — never stressful or harmful. pb99 is committed to providing every player in Bangladesh with the tools, information, and support they need to keep their gaming experience safe, balanced, and within their personal limits.
Gaming That Stays Fun
At pb99, we believe that betting and casino gaming are forms of entertainment — pastimes that should add excitement to your day, not anxiety or financial pressure. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, and Cox's Bazar, and our responsibility to each one of them extends well beyond simply providing games.
Responsible gaming is not an afterthought at pb99 — it is built directly into how the platform operates. From mandatory age verification at registration, to voluntary deposit controls and self-exclusion options, pb99 gives every player meaningful tools to stay in control of their gaming activity at all times.
We recognise that for a small number of people, gambling can transition from a leisure activity into a problematic pattern of behaviour. pb99 is committed to identifying at-risk players early, providing access to support resources, and acting decisively to protect those who may be vulnerable. If you or someone close to you is experiencing difficulties related to gambling, please read this page carefully and reach out to our team.
pb99 is strictly an adult platform. All players must be aged 21 years or older to register and play. We conduct identity verification checks on all accounts and reserve the right to request proof of age at any time. Any account found to belong to a person under 21 will be immediately suspended and any associated funds dealt with in line with our Terms & Conditions.
All forms of betting and casino gaming carry financial risk. You should only ever gamble with funds you can genuinely afford to lose. Never gamble to recover money you have already lost, and never use borrowed money, rent, bill payments, or savings intended for essential expenses to fund gambling activity on pb99.
Your Responsible Gaming Toolkit
pb99 provides a comprehensive set of tools that put you in full control of your gaming activity. All tools are available directly from your account settings and take effect immediately upon activation.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, pb99 will prevent any further deposits until the period resets. Reducing a limit takes effect immediately; increasing a limit requires a 7-day cooling-off period to protect you from impulsive decisions.
Define how long you wish to play in a single session. When your chosen session duration is reached, pb99 will display a clear notification and log you out automatically. Time limits help prevent the kind of extended, unfocused gaming sessions that are most associated with problem gambling behaviour.
Specify the maximum net loss you are comfortable absorbing over a defined period — daily, weekly, or monthly. Once your loss limit is triggered, your account will be restricted from further wagering until the period resets, helping you avoid chasing losses in the heat of the moment.
Need a short break from gaming? Activate a time-out of 24 hours, 48 hours, 7 days, or 30 days. During this period your account will be fully suspended — you will not be able to log in, deposit, or place bets. The time-out cannot be lifted early, ensuring a genuine break from the platform.
If you feel your gambling has become a serious concern, you can elect to self-exclude your pb99 account for a minimum period of 6 months, extending up to 5 years or permanently. Self-exclusion cannot be reversed during the active period, and pb99 will retain your exclusion record to prevent re-registration during that time.
You can opt out of receiving promotional communications — including bonus offers, seasonal promotions, and free-spin campaigns — at any time. Removing the stimulus of bonus promotions can be a meaningful step for players who find that promotional messages trigger unwanted urges to gamble.
How to Activate Your Limits
All responsible gaming tools on pb99 are accessible directly within your account dashboard. Follow these steps to set up any of the controls listed above:
- Log in to your pb99 account using your registered credentials.
- Navigate to Account Settings from the top-right menu of your dashboard.
- Select the Responsible Gaming tab within Account Settings.
- Choose the tool you wish to activate — Deposit Limit, Loss Limit, Session Limit, Time-Out, or Self-Exclusion.
- Enter your preferred values and confirm. Reductions and restrictions take effect immediately.
- You will receive a confirmation message on screen and an email to your registered address.
If you experience any difficulty accessing these tools, or if you would prefer to have a limit or exclusion applied by a member of the pb99 team on your behalf, contact our responsible gaming support team directly at [email protected]. Our team operates 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).
Third-Party Controls
In addition to the tools pb99 provides directly, you may also consider using third-party blocking software on your device to further limit your access to gambling websites. Tools such as browser-level content filters can add an extra layer of protection, particularly for players who are in recovery from problem gambling or who have opted for self-exclusion and want to reinforce that commitment at the device level.
Protecting Others in Your Household
If you share a device with family members, especially children or young adults under 21, we strongly recommend enabling parental controls on that device to prevent access to pb99 and other gambling platforms. Never share your pb99 login credentials with other people. If you believe a family member has accessed pb99 without your knowledge, contact [email protected] immediately so we can investigate and take appropriate action.
Self-Assessment Checklist
If you answer "yes" to two or more of the following questions, it may be time to review your gaming habits or speak with a support service.
Do you find yourself spending more money on gambling than you originally intended?
Have you ever gambled to try to win back money you had previously lost?
Do you feel restless, irritable, or anxious when you are not gambling?
Has gambling caused arguments, stress, or financial difficulties in your household?
Have you neglected work, studies, or family responsibilities because of time spent gambling?
Do you find it difficult to stop gambling once you have started, even when you intended to?
Have you borrowed money, sold belongings, or used bill funds to finance gambling?
Do you feel that gambling is the primary way you cope with stress, boredom, or personal problems?
Support Is Always Available
Whether you want to speak to our responsible gaming team, activate a self-exclusion, or simply ask a question about your account limits, we are here around the clock. Support is free, confidential, and non-judgmental.
For all responsible gaming queries, self-exclusion requests, and player welfare concerns.
[email protected]Available 24/7 via your logged-in account dashboard for the fastest response to urgent concerns.
In-account live chatFor general account questions, technical issues, and non-urgent enquiries from players across Bangladesh.
[email protected]Our team is available every day of the year, 24 hours a day, in Bangladesh Standard Time (UTC+6).
24 / 7 / 365Talking to Someone Outside pb99
For players in Bangladesh who feel they need independent support beyond what pb99 can provide, we encourage you to speak with a trusted friend, family member, or professional counsellor. While Bangladesh does not yet have a nationally established gambling helpline, general mental health and financial counselling services are available in major cities including Dhaka, Chittagong, Sylhet, and Khulna. Reaching out early — before a problem becomes severe — is always the right decision.
pb99's responsible gaming team can provide guidance on finding professional support resources appropriate to your location within Bangladesh. Simply email [email protected] and a member of the team will respond within 24 hours.
pb99's Responsibility to You
In addition to the player-activated tools described above, pb99 operates its own internal responsible gaming monitoring programme. This programme uses account-level activity data to identify patterns that may be associated with problematic gambling behaviour — such as sudden increases in deposit frequency, extended late-night gaming sessions, or a pattern of immediately re-depositing following a significant loss.
Where pb99's responsible gaming monitoring flags a player as potentially at risk, a member of our team may reach out proactively via email or live chat to check in, provide information about available tools, or recommend a cooling-off period. These outreach messages are not marketing communications — they are genuine welfare check-ins and we ask that players treat them as such. pb99 also reserves the right to impose account restrictions on players it believes may be experiencing harm from gambling, even in the absence of a player-initiated request.
pb99 will never use a player's responsible gaming status or welfare data for commercial profiling, marketing targeting, or any purpose other than player protection. Responsible gaming records are stored separately from marketing data and are accessible only to authorised members of the pb99 player welfare team.
Know Before You Play
These core principles will help you keep your pb99 experience enjoyable and sustainable for the long term.
Decide how much you are comfortable spending before you start each session, and stop when you reach that amount — whether you are winning or losing. Treat your gambling budget the same way you would any other entertainment expense.
Long, uninterrupted sessions impair judgement and make it harder to stick to your budget. Use pb99's session timer to remind yourself to step away regularly — even a 10-minute break can help you reset and make clearer decisions.
Chasing losses — increasing your bets or depositing again after a losing run in an attempt to recover — is one of the most common and dangerous gambling behaviours. If you notice yourself doing this, stop the session and use a time-out tool immediately.
Avoid gambling when you are feeling emotionally distressed, anxious, under the influence of alcohol, or under significant financial pressure. Impaired emotional states lead to poor decision-making and a higher likelihood of overspending.
pb99 is exclusively for adults aged 21 and above. Underage gambling is illegal and harmful. If you suspect a minor has accessed pb99, contact us immediately at [email protected].
Ready to Play Responsibly?
Now that you know the tools available to you, explore everything pb99 has to offer — from live cricket betting and BPL markets to hundreds of casino games and slots, all in BDT. Remember: 21+ only, play within your means, and have fun.